TERMS & CONDITIONS

When placing an order with ‘PaperSkeleton’, you are accepting the following Terms and Conditions.

Payment/Deposit
Upon receipt of your order, a 50% non-refundable deposit will be required. This allows ‘PaperSkeleton’ to begin creating your order. The deposit secures the price of items confirmed at the time of ordering.

Prices are subject to change without prior notice. Any price increase will not affect confirmed orders that have been secured with deposits. Goods will only be dispatched when the final balance for the order has been received and cleared.

All prices listed and quoted by PaperSkeleton’s are in Great British Pounds Sterling. For orders made outside the United Kingdom prices listed and quoted will exchange to the relevant currency depending on the exchange rate at that particular time.

Payment is required in two stages. The first stage of payment is required before I begin work and this will be a 50% deposit based on the quote given to you. This will cover initial proofs of your items and will secure the 6-week production dates for your items to be made. The second stage of payment (the remaining balance of 50%) will be invoiced 8 weeks prior to the agreed estimated date that you require the items.

No stationery order will be printed, available for collection or be dispatched for delivery until full payment is received and cleared through our bank account. This ensures that ownership is passed to the customer once collected/posted. All products remain the property of PaperSkeleton’s until full payment is received and cleared. The design copyright will always remain as PaperSkeleton’s.

Once any payment has been received from you (the buyer) this is taken as confirmation from you that you have read and agree to all terms and conditions of PaperSkeleton’s as listed above and below.

Payments for all services or items can be made by the following methods:
Bank Transfer (BACS)
Online Banking
Cheque (Low fees apply. Please check with PaperSkeleton first)

Prices

All prices displayed on our website, quotes and invoices are non-negotiable.

Prices for our bespoke service will be quoted on an individual basis depending on your requirements as the buyer.

Cancellation
The cancellation policy is as follows:-
Up to 6 months prior to delivery date – 50% deposit will be retained.
3 months prior to delivery date – 75% of total balance.
30 days or less – Full balance of payment will be required.

Proofing

Proofs of your order will be made available to you for your approval. Final proof reading is the responsibility of the client. Any amendments should be marked clearly on each item, signed and dated. Your proofs should then be returned to me for correction. You may confirm these by email if preferred. I will not begin printing your order until you have confirmed that you are happy to proceed to final print. All confirmations will be dated and filed.

Please note, there may be a slight difference in colour between your stationery items especially when printing at different times and using different machines/processes. Any variations in colour that may occur will not result in a refund, reprint or return.

Samples

Samples are available for all stationery.

For customisable collections shown on the website as price shown, in the same format as they appear on this website. If you would like to alter colour(s) of your chosen sample, please indicate your preferences to PaperSkeleton via email. Please note that there is a £10 non-refundable fee, for any design changes requested for samples, from any of the PaperSkeleton range. This is then deducted from your final balance to pay, should you wish to proceed with the order.

After you have decided upon which and how many items or services you require, a quotation will be sent via email. Once you have decided to proceed to purchase, based upon the sample and quotation (to be confirmed by you (the buyer) in writing via email), an invoice will be sent to you via email, for 50% of your total purchase price, and should be paid within 14 days of invoice. An additional invoice will be sent 8 weeks before your stationery order is due, for the remainder of the balance. After you (the buyer) have placed an order, paid your 50% deposit or made full payment and you have supplied us with the required information to feature on your stationery items, you will receive electronic stationery drafts by email within 14 working days.

All text that you (the buyer) would like to feature on your items of stationery must be supplied to us (the seller) in Word, Excel or Email format (this includes guest names).

If you (the buyer) fail to supply us (the seller) with the required information to produce your order, PaperSkeleton cannot be held liable for being unable to complete your order.

For bespoke invitations, a sample can be provided of your design if you request this to me by email. There will be a non refundable charge of £12 for this.

Delivery/Refunds

All products remain the property of ‘PaperSkeleton’ until full payment has been received and cleared. Nationwide orders will be sent via Royal Mail ‘recorded delivery’ or via a courier. A signature will be required to confirm receipt of delivery. Mainland UK Delivery charges for postage and packing are calculated by weight.

A guide to the scale of charges is as follows:

Orders up to 1kg – £10.00 per delivery
Orders 1kg – 2kg – £20.00 per delivery
Orders 2kg – 10kg – £30.00 per delivery

Please be aware that delivery charges are per parcel and not necessarily per order. Please contact me for delivery charges to UK Islands, Ireland and Scottish offshore Islands, and worldwide. Clients may also collect their orders from ‘PaperSkeleton’ free of charge. Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. I will do my utmost to ensure that your Stationery arrives to you in perfect condition; however ‘PaperSkeleton’ will not be held responsible for any damages once it leaves our Studio or during subsequent posting of individual items (i.e. when you post your invitations to your guests).

The client shall, upon delivery, examine the goods and shall promptly (but in any event within 7 working days of delivery) notify ‘PaperSkeleton’ in writing of any apparent damage, defect or shortage. In default of such written notification, ‘PaperSkeleton’ shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods. If an error/fault is discovered, ‘PaperSkeleton’ must receive the original incorrect/faulty stationery before the amendments are made. Postage will be reimbursed if the error is that of ‘PaperSkeleton’.

‘PaperSkeleton’ reserves the right to replace raw materials if they become unavailable.

Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.

Colours shown in the images displayed on this website and electronic email proofs may vary slightly from the colours of the final printed product. This is because colours displayed on screen resolution and in print will be slightly different. However we try to show all stationery products and colours as accurately as possible. We do advise customers to order samples wherever possible before ordering stationery (Charges apply after 1st sample). This ensures that you are 100% happy with the design and colours before you buy.